Privacy Policy

Privacy and Marketing Policy

This privacy and marketing policy (”Privacy policy”) describes how Duncan Yacht Chandlers (”Duncan Yacht”, ”we” , “us”) collect, use, disclose, and store your personal information. The policy also describes your rights and how to apply them.

The privacy policy applies when we provides services and products related to purchase, service issues and all other contact with Duncan Yacht such as visiting the website. The privacy policy also applies to the handling of personal information made within the possession of a Duncan Yacht account (”Account holder”) on the website and/or on the web shop.

As a customer at Duncan Yacht you should always be able to feel safe when leaving your personal information with us. This privacy policy demonstrates that we are handling your personal information in accordance with applicable privacy laws.

Personal Data Responsibility

Duncan Yacht is responsible for the handling of your personal information and is responsible for ensuring that such handling is in accordance with GDPR and DPA regulations. We are also responsible for the handling of your personal information within your account holdings on our websites and web shops.

When are We Handling Your Personal Information?

For you to be able to visit our website, buy our products or services, or contact us for service and information, we must collect and handle personal information about you.

Duncan Yacht collects and handles personal information about you when completing a purchase from us, using the support of Duncan’s, visiting the website or an event held by Duncan Yacht or when you in any other way are in contact with us. The information collected from you at the time of booking and purchase is required for you to enter into an agreement with Duncan Yacht and to enable us to provide our services and offers.

If you are an account holder on the Duncan Yacht website and/or the web shop, Duncan Yacht will collect personal information about you that you are submitting when registering your details. Duncan Yacht will also collect information about you while being an account holder within your account holding, such as your purchase history.

What Kind of Personal Information are We Handling About You?

If you are a customer or an account holder of Duncan Yacht

The personal information that Duncan Yacht collects and handles about you as a customer who makes purchases and uses our support services is as follows:

• Name and identification number (organization number, VAT number)
• Address
• Phone number and e-mail
• Payment details
• Account number (customer number)
• IP-address and information about your use of the Duncan Yacht website
• Information about your interactions with Duncan Yacht
• Title and attestation
• Statistics regarding business transactions with us.

Why are We handling Information About You?

If you are a customer with Duncan Yacht

Duncan Yacht are handling your personal data for different purposes. Mainly we will handle your information in order to:

• To be able to fulfil our obligations to you as a customer, such as purchasing, invoicing and providing support
• Enable general customer care and customer service, such as answering questions and correcting information that is incorrect
• Provide information and targeted marketing, by mail, e-mail, and phone regarding the products and services that Duncan Yacht has
• Maintain customer relations and offer our services
• Provide relevant information and customized offers in newsletters (If you opt into our mail marketing) and on the website
• Improve customer offers, such as developed services, products and functions
• Prevent fraud and risk management
• Follow relevant legislation, such as accounting laws
• Be able to handle customer complaints and query’s in a correct way

If you are an Account holder on any of our websites

In addition to the list above, Duncan Yacht also handles personal information about account holders in order to:

 

• Manage account holding
• Present special offers
• Communicate with you as an account holder by mail, e-mail or phone
• Send personalized offers, marketing and event invitations by mail, e-mail, phone and all social media (such as Facebook, Twitter and LinkedIn)

The Legal Basis for Our Handling of Your Personal Information

Duncan Yacht is basing the handling of your personal information on a number of legal grounds. These are described in this section.

We handle your personal information to be able to fulfill the agreement with you as a customer or account holder, such as making a purchase. And also, to be able to fulfil our commitments towards you who are interacting with us, such as simplified administration and order history. With this legal basis as support, we also handle information about you as an account holder, such as your purchases, your behaviour on our website, your interaction with Duncan Yacht and your interest in our offers and products. This is for us to be able to fulfil our commitment to you as a customer by providing customized and personal deals.

A part of the handling of personal information that we carry out, is based on a so-called balancing of interests. This applies on, e.g. the handling we are conducting to be able to send offers about our products and services to you, and also to be able to make a limited segmentation of customers based on, for example, the total purchase sum. Duncan Yacht will not process sensitive personal information on the base of balancing of interests and will not perform any profiling with that information.

In some cases, Duncan Yacht may have a legal obligation to handle your personal information. This applies, for example, when we are handling personal information in order to meet the requirements of accounting laws.

Summary of Our Privacy Policy

To administrate, develop and deliver our products and services and also to support.

• Legal basis: Completion of purchase agreement (terms of sale).
• Categories of personal information:
  • Name, address, telephone number and e-mail
  • Geographic information
  • IP address, device information, log information
• Retention: Five years after you have last been active with Duncan Yacht, for example by purchasing something or contacting our customer service.

To make sure that all legislation is followed, such as the accounting law.

• Legal basis: Legal obligation.
• Categories of personal information:
  • Name, address, telephone number and e-mail
  • Geographic information
  • IP address, device information, log information
• Retention: As long as we are required to store the data in accordance with applicable law.

To market Duncan Yacht’s products and services by mail, e-mail, phone or social media.

• Legal basis: Balancing of interests.
• Categories of personal information:
  • Name, address, telephone number and e-mail
  • Geographic information
  • IP address, device information, log information
• Retention: Five years after you have last been active with Duncan Yacht, for example by purchasing something or contacting our customer service.

To administrate your account holding, and to enable targeted communication by mail, email or phone.

• Legal basis: Completion of Duncan Yacht Online Registration or Guest Checkout.
• Categories of personal information:
  • Name, address, telephone number and e-mail
  • Geographic information
  • IP address, device information, log information
  • Payment details
  • Customer number
  • Information about your purchases
• Retention: Five years after you have last been active with Duncan Yacht, for example by purchasing something or contacting our customer service.

How Long Will We Save Personal Information About You?

Your personal information will be saved in accordance with the above table. Duncan Yacht may save the information longer if it is necessary, to comply with legal requirements or to guard the legal interests of Duncan Yacht, if for example there is a legal process going on.

Duncan Yacht will save personal information about customers for a maximum of five years after the customer last time made a purchase or in any other way interacted with us.

Duncan Yacht saves information about Account holders as long as the Account holder has an account on our webshop and/or website.

Who Will We Give Out Personal Information To?

Personal information may be given out by Duncan Yacht if it is necessary to comply with applicable legal requirements or governmental requirements, to preserve the legal interests of Duncan Yacht or to detect, prevent and pay attention to fraud and other security and technical issues.

We will not sell your personal information to third parties.

 

Changing the Privacy Policy

Duncan Yacht has the right to change the privacy policy at any time. We will inform you in good time if there are any changes to the privacy policy. If you do not accept the changes, you are entitled to terminate the agreement with us before the changed policy implementation date. You terminate the agreement by contacting Duncan Yacht with a written statement and proof of identity.

The Protection of Your Personal Information

You should always be able to feel safe when you submit your personal information to us. Therefore, Duncan Yacht has taken the security measures necessary to protect your personal information from unauthorized access, change and deletion. For example, all information about customers and account holders are saved with a firewall and permission managed protected database.

Your Rights

Duncan Yacht is responsible that your personal information is handled in accordance with applicable legislation.

 

Duncan Yacht will on your request or on our own initiative, rectify, disassociate, delete or supplement information that is found to be incorrect, incomplete or misleading. From Duncan Yacht you have the right to request.

 

• Access to your personal information. This means that you have the right to request a registry extract of how we are handling your personal information. You also have the right to obtain a copy of the personal information that is handled at Duncan Yacht. Once a calendar year you are entitled to, with a written signed application, receive a registry extract about what kind of personal information that is registered, why we have the information about you and to which partners/distributors we have given it to. In the registry extract you also have the right to know where from we have collected your personal information from, if you have not submitted it yourself. You also have the right to receive personal information about your other rights listed in this paragraph.
• Correction of your personal information. On your request, we will as soon as possible correct the incorrect or incomplete information we handle about you.
• Deletion of your personal information. This means that you are entitled to request that your personal information will be removed if they are no longer necessary for the purpose of which they were first collected for. If there are legal requirements that is preventing us from deleting your personal information immediately, for example accounting and tax legislation, we will delete the handling done for other purposes than complying with the law.
• Restriction of handling. This means that your personal information will be marked so that they are only used for certain purposes. For example, you may request a restriction when you believe your information is incorrect and you have requested a correction according to paragraph 12.3 (Correction of your personal information) above. While the accuracy of this information is investigated, the handling of the information will be restricted.

Duncan Yacht will notify each recipient, to whom the personal information has been shared with according to paragraph 11 (The Protection of Your Personal Information) above, concerning corrections or erasing of the information.

You are entitled to data portability. Under certain circumstances, you have the right to obtain and transfer your personal information in a structured, widely used, and machine-readable format to another person responsible for personal information.

You are entitled to object to how your personal information is used supporting a balance of interest. If you object to such handling, we will only continue to handle your personal information if there are legitimate reasons weighing heavier than your interests.

If you do not want us to handle your personal information for direct marketing, you are always entitled to object by sending an e-mail to gdpr@duncanyachtchandlers.co.uk. Once we have received your objection we will cease to handle your personal information for this kind of activity.

You are also entitled to submit any complaints regarding the handling of your personal information to Data Protection Authority.

Contact Information

Do not hesitate to contact us if you have any questions regarding this privacy policy, the handling of your personal information or if you would like to obtain a registry extract. You can find our information below.

Duncan Yacht Chandlers Ltd
7 Scotland Street
Glasgow G5 8NL
Tel 0141 429 6044
Fax 0141 429 3078
Email - gdpr@duncanyachtchandlers.co.uk